Q Direction to Chenen Food?
A MRT red line: Transfer to Bus 262 at Zhonghe Jingan Station, get off at Zhonghe Maintenance Shop and walk for 3 minutes. MRT yellow line: Zhonghe Huazhongqiao Station, about 10 minutes’ walk.
Q Chenen Food business hours
A The company is closed on weekends, Saturdays, Sundays and holidays. [As announced by the Central Personnel Administration]. Business hours are 8:30~17:30
Q What services do we provide?
A
1. Raw materials supply: products required by tea shops, multi-purpose restaurants and chain drink shops to meet the needs of all items.
Please refer to the product page
2. Entrepreneurship services: store design, equipment selection, drink preparation training, professional consultant team services.
3. Customization of raw materials: Chain, distribution and export-purposed customized products. Chenen has the highest specifications for our factory, which conforms to ISO22000, HACCP certification .
Contact us
4. Drink preparation training: 5-days complete course, quick completion of dream menu within 2 days. Training courses
Please refer to the course training page
Chenen’s professional team provides systematic integration services, whether it is entrepreneurs, stores, chain operators. We are your most trusted business partner. About Chenen
Please refer to the about us page
Q Do you export to foreign countries and provide delivery services?
A Yes, Chenen Food is sold in more than 60 countries and we have extensive experience in exporting. Please refer to the domestic and foreign transaction process Please refer to international transaction process
Q Are there distributors in areas both domestic and foreign?
A Please refer to domestic / foreign distributors
Q How to order and make a payment
A Please refer to our official website – Domestic / foreign transaction instructions
Q Do you provide delivery service at the business address?
A Please refer to our official website – Domestic / foreign transaction instructions
Q Do you provide delivery service at the business address?
A Is there a minimum purchase dollar amount per order? What is the transaction method and payment method? Transaction / delivery? Please refer to our official website –
Q Product return / exchange process?
A Please refer to our official website – Please refer to our official website –
Q Is there a free tutorial if we buy products?
A Use of our products: There are regional Sales units who can provide consultation. For more detailed application and operations, it is recommended to participate in the company's paid training courses. For training information, please refer to our official website for opening a Store- Course Introduction
Q Is there a minimum order quantity and minimum delivery dollar amount
A Please refer to the description of the domestic / foreign transaction instructions, for foreign, please consult our Sales (contact us) Please refer to our official website
Q How do I register for the training courses?
A please contact us
Q What is the maximum number of people that can take the course together?
A In order to allow students to have good learning quality and practice, it is up to three people per course.
Q What is the difference between 2-day and 5-day course?
A Please refer to our official website course training reservation
Q What services does the course provide?
A Please refer to our official website course training reservation
Q May I take photos and videos during the course?
A You may take photos and videos during the course
Q What is the difference between tapioca A and B
A
Tapioca A：Hard and chewy, high tolerance to boiling and freezing. The expiration period is 3 months
Tapioca B：Soft and chewy, it is chewy but does not stick to your teeth. The expiration period is 2 months
Q Does the product have halal certification
A please refer to inspection report
Q How to choose the black tea for pearl milk tea
A Each type of black tea can be made and selected according to individual needs. The 5050 special black tea for milk tea has the characteristics of Ceylon and Assam black tea and the taste is moderate. It is recommended to start from the 5050 special black tea for milk tea first.
Q Are there small packages / samples available for purchase?
A Tapioca pearl is available for purchase at 300g. If you need other products, you may request samples . contact us
Q Do you provide recipes and other formulas?
Do you provide recipes and other formulas?A please refer to recipe
Q How to become a domestic / foreign distributor or chain brand cooperation?
A A : Please contact us and designated staff will help you. contact us
Q Do you provide customized tea service?
A A : Please contact us and designated staff will help you. contact us